WE PROMISE CAMPAIGN
As the role of After Sales becomes more and more important under the current economic situation it becomes essential to encourage our customers to use more After Sales service of the MITSUSBISHI FUSO distributors and dealers. Therefore, in the past few months Mitsubishi Fuso Truck & Bus Corp. (MFTBC) has been focusing on promoting After Sales activities under the slogan of WE PROMISE providing various supports to these activities. Summarized below are the materials that MFTBC produced and distributed this year.

It is our intention to complement "Genuine Parts" with "Genuine Service" and so represent and demonstrate the excellent value and quality of MITSUBISHI FUSO After Sales.

In addition, SSI Distributor Portal (Extranet) shows you all the materials which we provided up to last year. We hope you will find it useful,too. To be No.1 for the customer is our objective.
 
The following eight promises show our customer-oriented philosophy.
1. We promise to deliver a vehicle which is checked, inspected and ready for immediate service.
2. We promise that your vehicle will be serviced by trained technicians with the latest tools and equipment.
3. We will make every effort to minimize downtime of your vehicle.
4. We promise excellent work at transparent and reasonable prices.
5. We will make every effort to fix it right the first time.
6. We ask your permission before we carry out extra work.
7. We promise to update you on work completion.
8. We aim to satisfy you with our service and promise to deal with your complaints seriously.
 
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